Berry (2006) wrote that computer-mediated communication can help overcome the time pressures of today's workplace. Compared to a face-to-face environment, he discusses how using computer tools can improve team efficiency: more active participation, lack of time/location constraints, opportunity to reflect before responding, and record of discussion.
I have experienced these benefits. A board I chair at work was, until 3 years ago, keeping paper records of all events. They sit in a filing cabinet that moves offices as the president changes. This year, we've implemented a Microsoft Sharepoint site to which all members have access.
This gives us a central storage location for files. The president doesn't have to spend time hunting down previous year's staff memos and marketing materials for other people, and documents can just be modified rather than retyped from scratch. The site's discussion board, calendar, and IM functions allow us to quickly communicate changes and make decisions. This has lessened the time we spend on planning events.
Berry does state that these tools might not be a good choice when immediate feedback is needed. I disagree, as my board meets once a month. We are currently working on six events that need input and action before the next meeting. It is easier to send out an email or post to Sharepoint, with a deadline for responding. This lets everyone take a couple minutes between their other work responsibilities to respond, rather than trying to schedule a meeting for 13 busy people.
Berry, G. (2006, October). Can Computer-Mediated, Asynchronous Communication Improve, Team Processes and Decision Making? Journal of Business Communication, 43(4), 344-366. Retrieved October 1, 2008, doi:10.1177/0021943606292352
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